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cofenster
Date
April 2023
Location
Hamburg
Date
March - May 2023
Role
Customer Success Advisor
At cofenster, I implemented a new onboarding structure, which lead to a measurable increase in customer engagement. The key component was to implement 1) a clear handover, that focuses on measurable customer goals and 2) an Enterprise-grade onboarding process, that increases the bonding with the customer.
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