Head of CustomerSuccess of Demand - Your sparring partner in crunch times.
Customer Success Interim Management for B2B SaaS Scale-ups
Bridge the gap, reduce risk, and drive growth with expert Customer Success Interim Management
Your B2B SaaS scale-up is growing fast, and you need a CS management expert to ensure your customers and teams are satisfied, engaged, and supported. However, hiring a full-time manager may not be the right move for your company right now.
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Finding the right talent takes time, and that time is valuable. My Customer Success Interim Management Service can bridge this gap, providing you with an experienced leader while you search for the perfect long-term fit.
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You might not have the scale yet for a full-time member. My Customer Success Interim Management Service comes at the frequency you need to achieve impact for your customers and for your business!
-> Book a call now 📞 <-
The Need for Customer Success Interim Management
As a mid-size SaaS scale-up, you face unique challenges in managing and supporting your customers. Here's how my Customer Success Interim Management Service can help:
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Reduce urgency to hire: Instead of rushing to hire the next best person, my interim management service provides me as a qualified professional who can immediately step in and address your Customer Success needs.
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Limited-time outside knowledge: Bring in fresh perspectives and industry best practices from an expert with experience in multiple SaaS companies, driving innovation and improvements in your customer success strategy.
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Team support and representation: Ensure your customer success team has the leadership, guidance, and representation it needs during times of transition or growth, maintaining employee morale and productivity.
My expertise
I have extensive experience in Customer Success and interim management for B2B SaaS scale-ups in the DACH region. My expertise includes:
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Re-building the entire Customer Onboarding experience for a German Scale Up (3m ARR, 35 employees)
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Taking the role of Head of CS for a B2B SaaS StartUp (15 employees, 1m ARR)
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Further references upon request
Throughout my career, I’ve built B2B Customer Success teams myself. While coaching and mentoring other CS-Leaders, I’ve gained many insights. Lastly, as a consultant for Customer Success, I see recurring patterns and problems that teams usually encounter. For all those patterns, you will have myself as a partner by your side.
Trusted by top SaaS Scale-ups
My Customer Success Interim Management Service has helped numerous SaaS scale-ups achieve their customer success goals. See what some of our clients have to say:
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“We leverage Linus for all our topics around Customer Success. Linus set the strategic direction for customer success and executes reliably. Linus is a game changer for any B2B SaaS Company 🚀” - Dr. Björn Schwerdtfeger, CEO AR Experts / GIRI, Munich
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“Linus is a great sparrings partner for us and helped us to manage a team through change, implement a new onboarding process and transformed my CS team from a cost centre to a profit centre.“ - Britta Berger, Head of Customer Success, cofenster GmbH, Hamburg
Trusted by top SaaS ScaleUps
Dr. Björn Schwerdtfeger
CEO AR Experts
“We leverage Linus for all our topics around Customer Success. Linus set the strategic direction for customer success and executes reliably. Linus is a game changer for any B2B SaaS Company 🚀”
Britta Berger
Head of CS, cofenster GmbH
“Linus is a great sparrings partner for us and helped us to manage a team through change, implement a new onboarding process and transformed my CS team from a cost centre to a profit centre.“
Pascal Späni
CEO Brame
"Linus brings extensive knowledge and strategies to our business, that has tremendous impact, resulting in a revenue increase.
We especially value Linus' style and positivity."
How it works
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You book a discovery call (→ link here ←) to understand whether my offering meets your needs
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We agree on the terms of service (essentially, you only pay when I work. You are in charge.)
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I run an assessment (2-3 days) with your teams and executives to identify focus points for your interim service period. This is closed by discussing the project plan to bridge the interim period, including efforts and duration.
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You give the go for your “Head of CS OnDemand” Service with me.