top of page
Linus 1 - Sherpany Management Retreat July 2021 lower res circle.jpg

Your customer-focused SaaS expert.

“Linus Success” is specialised in B2B SaaS businesses and any interaction with prospects or customers. I commit to actionable results and impact for your success. My speciality is everything around Customer Success.

My clients ask me:

  • How do we turn customers into advocates who help us to win new clients?

  • How do we grow our revenue from existing customers?

  • How do we increase customers’ LTV and retention rates?

  • How do we turn the value promise of our service into tangible & quantifiable impact? 

  • What type of Customer Success org do we need for our business? And what processes should we implement?

I help my clients with three types of services:

  1. Customer Success Enablement Programs

  2. Head of Customer Success Interim Management Services

  3. Customer Success Consulting Services

The value you get from working with me:

  • You create a community of customers that become raving fans of your product and company.

  • Proven processes help you to firmly guide customers towards their success, a basis for referrals.

  • A value framework enables consistent and confident communication about your impact, the value of your solution and the difference you make. 

  • You guide customers through a journey that creates champions, leading to referral, expansion and renewal. 

  • You establish a CS organisation that works efficiently and KPI driven and consistently leads your customers to success. Are you curious? Feel free to contact me.

How may I help you?

Customer Success Enablement Programs

Empower your startup with our comprehensive 3-month Customer Success Enablement Program. We understand the challenges that new ventures face, and our proven process ensures that you can build a robust and effective Customer Success team from the ground up. Our expert trainers will guide you through a tailor-made curriculum that covers essential topics, such as:

  • Customer Success team structure and role definition

  • Key performance indicators (KPIs) and metrics

  • Onboarding and training best practices

  • Customer engagement strategies

  • Retention and growth techniques

By the end of the program, your startup will be equipped with the knowledge and tools necessary to create a thriving and customer-centric organisation.

CS Interim Management "OnDemand"

Unexpected leadership changes and unforeseen circumstances can leave your company vulnerable. My Customer Success Interim Management Services is designed to bridge that gap and maintain the stability and continuity of your organization. When you need an experienced hand to steer the ship, I step in to provide:

  • Interim leadership and guidance for your Customer Success team

  • Strategic planning and execution during the transition period

  • Recruitment and onboarding support for your next Head of Customer Success

  • Change management to ensure a smooth transition

I will seamlessly integrate into your company, bringing my wealth of expertise to ensure that your Customer Success team continues to thrive during times of change.

CS Sparring

Sometimes, you need expert advice to get your Customer Success strategy on the right track. My flexible, by-the-hour consulting services assist you with any aspect of your Customer Success journey. Whether you need help with strategy development, process improvement, or performance analysis, I provide valuable insights, outside perspectives and actionable recommendations. My services include, but are not limited to:

  • Customer Success strategy and roadmap development

  • Best practices for customer onboarding and engagement

  • Retention and churn analysis

  • Upselling and cross-selling strategies

  • Performance measurement and benchmarking

Maximise the potential of your Customer Success efforts with our expert guidance and make a lasting impact on your customers' experience.

Dr Björn Schwerdtfeger

CEO AR Experts GmbH, Munich (Germany)

Björn Schwerdtfeger.jpeg
“We leverage Linus for all our topics around Customer Success. Linus sets the strategic direction for customer success and executes reliably.
Linus is a game changer for any SaaS StartUp 🚀”
bottom of page